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Customer-Centric Business Models - How to Learn from Customers?

Gerhard Coetzee

Following on day one's introduction of the the customer-centric business model, we will address how to implement a customer-centric model.  ‘How’ answers three questions.  First, how do we learn from customers to gain insights so that we can create value for customers?  Stated differently, how do we know what customers need and require from us?  Subsequent sessions will answer the rest of the ‘how to’ questions.


Boulder Institute of Microfinance

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Boulder Institute