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From insights to Action – Designing Customer Experience

Gerhard Coetzee - Momina Aijazuddin

Once we understand and have gained insights from our customers, what do we do?  How do we translate those insights into action, into solutions for our customers?  The second ‘how’ question is on designing solutions.  We will work through examples and a process as a group, to answer the “how’ do we design solutions challenge.

Boulder Institute of Microfinance

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Boulder Institute