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Customer-Centric Approaches in the Real World – Learning and Designing in Action

Robert Christen - Gerhard Coetzee - Petronella Chigara-Dhitima - Martin Holtmann

As the Boulder class of 2019, we have a lot of practical experience in customer-centric models and digital transformation.  In this last session of the week, we will share our experience of applying customer-centric models in the real world.  We will start with our panel that will share three sets of experience:  1) Learning and designing at Compartamos – hype and reality, 2) The IFC Digital Lab – lessons from several iterations, 3) Lessons from the Partnership for Financial Inclusion

Boulder Institute of Microfinance

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Boulder Institute