Boulder MFT in EnglishBoulder MFT in English

What is Client Centricity? Why is it Important?

Gerhard Coetzee - Djibril Maguette Mbengue - Robert Christen

This session will provide a definition and rationale for client centricity as a strategic response to challenges the industry is currently facing. We will review institutions both within and outside of our industry that have successfully implemented client centric practices and the obstacles they have encountered while doing this important work.

Boulder Institute of Microfinance

120 E Washington Street Suite 325
Syracuse, New York 13202, USA
+1 (315) 760-3091

info@bouldermicrofinance.org

Boulder Institute