Boulder MFT in EnglishBoulder MFT in English

Boulder MFT in English
Master Class Grid

The Boulder MFT features a dynamic roundtable and interactive seminar each morning, ”The Boulder Master Class: New Financial Inclusion Paradigms” led and facilitated by Robert Christen, Boulder Institute’s President and Founder, Gerhard Coetzee, CGAP’s Customer Value Team Lead, and Martin Holtmann, IFC’s Digital Finance and Microfinance Team Manager. Throughout the Boulder Master Class, Mr. Christen and Ms. Goronja, accompanied by leading experts in microfinance and financial inclusion, will present a holistic overview of a financial ecosystem that works for the poor. Master Class guests will discuss and debate several principal themes such as: What is client centricity? How has financial inclusion evolved? What are the challenges that lie ahead? The Boulder Master Class is a mandatory activity for all English and French Boulder MFT participants, and is held each morning of the 2-week training program.

The 2019 Master Class grid is now available (see below)

Click for print version

  Week 1
(July 22-26)
Week 2
(July 29 - August 2)
MONDAY
Introduction
(Robert Christen)
Digitization Gone Wrong – Lessons from Failures
(Mark Flaming, Martin Holtmann, Momina Aijazuddin)
TUESDAY
Customer-Centric Models in a Digital World - Why and How?
(Craig Churchill, Gerhard Coetzee)
Glimpses of Success – the Hybrid Institution
(Martin Holtmann, Mark Flaming)
WEDNESDAY
Customer-Centric Business Models - How to Learn from Customers?
(Gerhard Coetzee)
Changing Change Management
(Martin Holtmann)
THURSDAY
From insights to Action – Designing Customer Experience
(Gerhard Coetzee, Momina Aijazuddin)
Making it Happen – Your Role as Leader
(Martin Holtmann)
FRIDAY
Customer-Centric Approaches in the Real World – Learning and Designing in Action
(Robert Christen, Gerhard Coetzee, Petronella Chigara-Dhitima, Martin Holtmann)
Graduation

Boulder Institute of Microfinance

120 E Washington Street Suite 325
Syracuse, New York 13202, USA
+1 (315) 760-3091

info@bouldermicrofinance.org

Boulder Institute