2018 Master Class Schedule Grid

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  Week 1
(July 22-26)
Week 2
(July 29 - August 2)
MONDAY
Introduction
(Robert Christen)
Digitization Gone Wrong Lessons from Failures
(Mark Flaming, Martin Holtmann, Momina Aijazuddin)
TUESDAY
Customer-Centric Models in a Digital World - Why and How?
(Craig Churchill, Gerhard Coetzee)
Glimpses of Success the Hybrid Institution
(Martin Holtmann, Mark Flaming)
WEDNESDAY
Customer-Centric Business Models - How to Learn from Customers?
(Gerhard Coetzee)
Changing Change Management
(Martin Holtmann)
THURSDAY
From insights to Action Designing Customer Experience
(Gerhard Coetzee, Momina Aijazuddin)
Making it Happen Your Role as Leader
(Martin Holtmann)
FRIDAY
Customer-Centric Approaches in the Real World Learning and Designing in Action
(Robert Christen, Gerhard Coetzee, Petronella Chigara-Dhitima, Martin Holtmann)
Graduation